SHIPPING & RETURNS
Custom-made,
clearly handled.
What to expect after placing your PlaceWell order, plus the policies that apply to custom labels and order issues.
For orders placed on business days.
Delivery estimates vary by destination and carrier.
Our current shipping destinations.
SHIPPING
From your preview
to your home.
Preparation and delivery
Orders placed on business days are typically personalized, prepared, and shipped the same business day. Available delivery estimates are shown at checkout; timing varies by destination and carrier.
Shipping destinations
We currently ship to addresses in the United States and Canada. Any applicable shipping cost is shown at checkout before you place your order.
CHANGES & CANCELLATIONS
Contact us
as soon as possible.
Within two hours
Email support@placewell.app within two hours of placing your order if you need to request a change or cancellation.
Before processing begins
Requests can only be considered before processing begins and cannot be guaranteed. Once an order enters processing, it can no longer be changed or cancelled.
RETURNS
Made for you.
Final sale.
Custom label orders
Every current PlaceWell label order is custom-made from the preview you approve. For that reason, orders are final sale and are not eligible for standard returns, exchanges, or refunds.
Please review label names, spelling, quantities, and the final preview carefully before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT?
We’ll review it
and make it right.
Contact us within seven days of delivery. Include your order number and clear photos showing the issue. We’ll review the details and arrange a replacement for eligible labels that arrive damaged, defective, or different from the approved order.